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Sim FAQ

System FAQ

How do I create an account?

How do I register for a course?

Where do I find my course material?

Sim Center FAQ

I Haven't received my keycode.

I will not be able to attend the class. How do I get a refund?

My AHA keycode doesn't work.

Does MD Anderson pay for their employees to attend ACLS and PALS.

What is your cancellation policy?




System FAQ

How do I create an account? (How To Video)

  1. From the Menu in the upper right, select Login.
  2. Click the Create Account link, or click the link in this step to open the Create Account page in a new browser window.
  3. Enter your personal information in the fields on this form.
  4. Click the Submit button.
  5. You will then be directed through some forms, including a User Profile form. Please note that these forms will only need to be completed upon your first login.
  6. After you have created your account you will receive a welcome email. If you do not receive this email please verify that you have entered the correct email address. You can update your information using the My Account, Edit Account page found in the left sidebar menu. Also verify that email from LSTSC is not being blocked by a SPAM filter.

How do I register for a course? (How To Video)

  1. From the Home page select Course Catalog from the menu.
  2. Select the course name.
  3. Select the REGISTER FOR THIS COURSE link. If you are not already logged in you will be prompted to login then redirected back to the course registration page.
  4. Review your User Profile information in the gray shaded area. Select the Update Profile link to change it if it is incorrect.
  5. Complete the remaining fields on the registration form and click the Submit button.
  6. Select your payment type and click the Next button.
  7. Review the payment screen and click the Pay Online button.
  8. Complete the payment screen and click Submit.
  9. Review and or print your receipt (one will also be emailed to you). Be sure to click the button at the top of the screen to complete your registration.
  10. An email request will be sent to the course director and/or administrator. You should receive an email within 2 business days from a course director or administrator when access has been granted. If you do not, please email SimulationCenter@mdanderson.org.

Where do I find my course material?

Note: You cannot view course material until you have registered for the course and been granted access by the course director. Go to the register for a course section of the FAQ for instructions.

  1. From the Home page select My Portfolio from the menu. If you are not already logged in you will be prompted to login then redirected back to your My Portfolio page.
  2. All your recent courses will be listed. If you are registered for one or more class dates, these dates will be listed below the course name. Only recent courses or those for which you have incomplete tasks (such as post surveys) are displayed on the My Portfolio page. To view all courses you have access to use the Completed Course History link at the bottom of the My Portfolio page.
  3. Select the Review Course Material link.
  4. Use the drop down menu or the Next and Back buttons to proceed through the material.

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Sim Center FAQ

I haven't received my keycode.

The keycode distribution process can take up to 24 hours. If you have not received a communication from keys@onlineaha.org within 24 hours of your registration, you’re more than welcome to contact us. Please, however, check your SPAM before doing so. Many times registrants find their keycodes in their SPAM.

I will not be able to attend the class. How do I get a refund?

Refunds will be issued to qualified registrants (see cancellation policy) within 24 hours of cancellation.

My AHA keycode doesn't work.

Any problems you experience on the AHAOnline website can be resolved by calling 888.242.8883 or emailing help@onlineaha.org.

Does MD Anderson pay for their employees to attend ACLS and PALS.

The institution does absorb the cost for employees to attend advanced level courses such as ACLS and PALS. When you supply your card number during registration, our payment authorization agent places a hold on your card for the amount of the course. On the day you appear for class, we inform the agent to release the funds back to your account.

Cancellation Policy

If you need to cancel your reservation for this course, you must email the Simulation Center at least three (3) days prior to the course start date. Due to instructor and catering expenses the cancellation policy is strictly enforced. There are no exceptions. Re-registration and associated fees are the responsibility of the participant. The following conditions are required for refund eligibility:

  • Cancellation request is received 3 days before the course start date via email to the Simulation Center
  • All course materials are returned to the Simulation Center -- unopened and in the original packaging.

Have additional questions?

The best way to receive help regarding the Simulation Center and the center website is to email SimulationCenter@mdanderson.org. You can always receive help by calling the Simulation Center at 713.792.8546. This number is answered weekdays from 8:00 AM - 5:00 PM.

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